iw1004 Privacy Protection Policy
This policy explains how we protect and handle the personal data of players at iw1004.
Table of Contents
- Privacy Policy Introduction
- Personal Data We Collect
- How We Collect Personal Data
- Purposes for Using Personal Data
- Sharing and Disclosure of Personal Data
- Data Security Measures
- Cookies and Tracking Technologies
- Data Retention Period
- Players' Rights
- Third-Party Services
- Age Restriction
- Policy Changes
- Contact Us
01 Privacy Policy Introduction
iw1004 is an online casino platform serving players in Myanmar. We are committed to protecting the personal data of all users who use our services.
This Privacy Policy ("Policy") explains how we handle your personal information when you visit the iw1004 website (https://iw1004.mom) or use our services. Please read this Policy carefully. By continuing to use our services, you are considered to have agreed to the terms set out in this Policy.
We will update this Policy when changes occur, and the date of the latest revision will be shown at the top of the Policy. Continuing to use the service after an update is considered as your acceptance of the revised Policy.
02 Personal Information We Collect
When you create an account at iw1004 or use our services, we may collect the following personal information—
a) Information You Provide Directly
- Full name
- Email address
- Phone number
- Date of birth
- Country and residential address
- Payment-related information (KBZPay, Wave Money, AYA Pay account numbers)
b) Technical Data Collected Automatically
- IP address
- Browser type and version
- Device type (phone, tablet, computer)
- Pages viewed on the website and time spent
- Date and time of access (Myanmar Standard Time)
- Cookies and tracking data
c) Financial Data
- Deposit and withdrawal records
- Payment methods
- Transaction amounts and financial activity records
d) Gaming Data
- Games played and gaming records
- Betting records
- Bonus and reward records
03 Methods of Collecting Personal Information
We collect personal information through the following methods—
- Account Registration: Players provide their personal information directly when creating an account at iw1004.
- Service Usage: Data from visiting the website, playing games, and making payments is recorded automatically.
- Cookies: When you visit the website, data may be stored using cookie technology.
- Third-Party Services: Data received from payment service providers (KBZPay, Wave Money, AYA Pay) may be included.
- Customer Support: Data from Live Chat and email communications is recorded.
04 Purposes for Using Personal Information
iw1004 uses the personal information collected only for the following purposes—
- Creating and managing player accounts, and verifying your identity
- Delivering services and improving the gaming experience
- Processing payments and keeping financial records
- Awarding bonuses, promotions, and prizes
- Providing customer support and resolving issues
- Detecting and preventing fraud, money laundering, and other unlawful activities
- Ensuring compliance with Myanmar laws and regulations
- Maintaining the operation and security of the website
- Analysing player behaviour to provide responsible gaming services
We will not use a player's personal information for any purpose other than those stated above, and will not share it without the player's consent.
05 Sharing and Disclosure of Personal Information
iw1004 will not sell, rent, or trade players' personal information to third parties. However, in situations where it is necessary to deliver our services, we may share information with the following third parties—
a) Service Providers
Payment service providers (KBZPay, Wave Money, AYA Pay) and game software companies will only receive the personal information needed to provide their services, and will keep it on record. These companies must act only under our instructions and are not permitted to use the information for their own purposes.
b) Legal Requirements
Where we are legally obliged to disclose information due to legal proceedings, a request from law enforcement authorities, or a court order, we may disclose personal information.
c) Security Matters
If it is necessary to investigate fraud, money laundering, or other security-related matters, we may share personal information with the relevant authorities.
06 Data Security Measures
iw1004 has put in place technical and administrative security measures to protect players' personal information from unauthorized access, disclosure, alteration, or destruction—
- SSL Encryption: All data transmissions are protected with SSL/TLS encryption.
- Password Protection: Player account passwords are stored using secure hashing technology.
- Access Control: Personal information is handled only by staff who need access to it, and they are bound by confidentiality obligations.
- Database Protection: Databases are protected with network security, firewalls, and regular security audits.
- Regular Audits: We conduct regular audits to identify data security vulnerabilities.
However, no method of data transmission or data storage can be guaranteed to be 100% secure. We will take reasonable steps to protect players' personal information, but we cannot guarantee 100% that a data breach will not occur.
07 Cookies and Tracking Technologies
Cookies are small data files stored by a website on your browser or device. iw1004 uses cookies for the following purposes—
Strictly Necessary Cookies
Cookies that are strictly necessary for the basic functions of the website (session management, security checks) are set automatically when you visit the site. Disabling these cookies will prevent the website from working properly.
Performance Cookies
These help us understand how players browse the website and allow us to improve the website's performance.
Functional Cookies
These are used to remember players' preferences and choices (such as language selection).
You can adjust and disable cookies in your browser settings. However, disabling cookies may cause some features of the website to stop working.
08 Data Retention Period
iw1004 retains players' personal information until the following conditions are met—
- From the date a player account is closed, for the period required by law
- Financial records are retained for the period required by law
- Customer service communication records are retained for a reasonable period after the communication ends
- When the data retention period expires, personal information will be deleted securely
09 Players' Rights
Every player on the iw1004 platform has the following rights regarding their personal information—
a) Right of Access
You may request to view the personal information we hold about you.
b) Right to Rectification
You may request that inaccurate or incomplete personal information be corrected.
c) Right to Erasure
If you have stopped using the service and legal requirements are met, you may request that your personal information be deleted.
d) Right to Data Portability
You may request that the personal information you have provided be given to you in a readable format.
e) Right to Object
You have the right to object to how we use your personal information, and in particular you may request changes to how it is used for direct marketing purposes.
To exercise these rights, please contact us at [email protected]. We will review your request upon receipt and handle matters that comply with the law.
10 Third-Party Services
The iw1004 website may contain links to third-party websites that we do not operate. We are not responsible for the privacy practices or services of such third-party websites.
Payment service providers (KBZPay, Wave Money, AYA Pay) have their own privacy policies that apply when processing payments through their services. Please read their policies as well when using those services.
Game providers and software companies provide technical support to deliver our services, but they may only handle players' personal data under our instructions.
11 Age Restriction
iw1004 services are accessible to players aged 21+ only. We do not knowingly collect personal data from anyone under the age of 21.
If a player is found to be under 21, their account will be immediately closed and their personal data will be deleted unless retention is required by law. If a person under 21 has submitted personal data to us, please contact [email protected] immediately.
12 Policy Changes
iw1004 reserves the right to update this Privacy Policy from time to time. When changes are made—
- The updated policy will be posted on the website
- The date of the latest revision will be shown at the top of the policy
- For significant changes, players will be notified via their registered email address
Continuing to use the website after a policy change will be taken as your acceptance of the updated policy. If you do not agree with the changes, you may stop using the service and contact us.
13 Contact Us
If you have any questions or concerns about this Privacy Policy, you can reach the iw1004 customer support team—
- Email: [email protected]
- Live Chat: You can reach us through the 24/7 Live Chat service on the website
We are committed to responding to all messages in Burmese 24 hours a day, 7 days a week, and we pledge to make the protection of players' personal data our highest priority.